Last updated: 28 October 2026
Every Kaavo piece is printed after you order it, just for you. That keeps waste low, but it also means we handle returns a little differently from a regular shop. Here's exactly how it works.
When we'll replace or refund, free of charge
- The item arrived damaged or defective (for example, a hole, stain or faulty stitching)
- The print is wrong: misprinted, smudged, cracked, badly placed or a different design
- You received the wrong item, colour or size compared with your order
- Your parcel was lost in transit or never delivered
- Your order was delivered late: if it hasn't reached you within 20 days of ordering, you can ask to cancel it for a full refund (unless it's already out for delivery)
You choose: a free replacement, or a full refund including any shipping you paid. You won't pay for return shipping, and in most cases you won't need to send the item back at all. If we do need it back, we'll arrange a free pickup.
How to ask for a replacement or refund
- Record your unboxing. When your parcel arrives, please take a continuous video while opening it, showing the unopened package and its shipping label first. This is how our print partner confirms what happened.
- Tell us within 72 hours of delivery. Email printnest.official1@gmail.com or WhatsApp +91 98197 76423 with your order number, the unboxing video, and clear photos of the problem and the packaging. For a size problem, add a photo of the garment laid flat with a measuring tape across the chest and length.
- We review it within 2 working days and confirm by email or WhatsApp.
- Replacements are reprinted and dispatched within about 2 to 4 working days of approval. Refunds are issued within 5 to 7 working days of approval: to your original payment method for prepaid orders, or by UPI or bank transfer for cash-on-delivery orders.
No unboxing video? Still contact us. We'll look at your photos and do our best to help, but without a video our print partner sometimes can't confirm the cause, so we can't always guarantee a free replacement.
What we can't accept
- Wrong size ordered or change of mind. As each piece is made to order, we can't take it back unless it's faulty or different from what you ordered. Please check the size chart on each product page before ordering, or message us and we'll help you choose.
- Small differences within normal tolerance: measurements can vary by up to 0.5 inch, and printed colours can look slightly different from your screen.
- Damage after delivery, for example from washing or ironing against the care instructions, or cutting the package open with a sharp object.
- Claims reported more than 72 hours after delivery. Contact us anyway and we'll see what we can do, but we can't promise a free replacement.
None of this limits your rights under the Consumer Protection Act, 2019.
Cancelling an order
You can cancel free of charge until your order goes into production, usually within 12 hours of ordering. Message us as soon as possible. Once printing has started, we can't cancel it, because the piece has been made for you. We never charge a cancellation fee.
Refusing a cash-on-delivery parcel
If you change your mind, please cancel before it ships rather than refusing the parcel. Returned parcels cost us shipping both ways and the printed item can't be resold.
Need help?
Email printnest.official1@gmail.com or WhatsApp +91 98197 76423. Our full Refund Policy has the formal terms.