Last updated: 28 October 2026
Every Kaavo item is printed to order. This policy explains when you're entitled to a replacement or refund. For a step-by-step guide, see Returns & Replacements.
1. Replacement or refund, free of charge
You're entitled to a free replacement or a full refund (your choice) if your item:
- arrives damaged, defective or deficient;
- is misprinted, or doesn't match the description, photos, colour or size you ordered;
- is lost in transit; or
- isn't delivered within 20 days of your order (unless it's already out for delivery), in which case you can cancel for a full refund.
You won't pay any return shipping. Usually you won't need to send the item back; if we need it, we'll arrange a free pickup.
2. How to claim
- Contact us within 72 hours of delivery at printnest.official1@gmail.com or WhatsApp +91 98197 76423, with your order number.
- Send a continuous unboxing video (starting with the sealed parcel and shipping label), and clear photos of the problem and the packaging. For size issues, a photo of the garment laid flat with a measuring tape.
- We confirm within 2 working days. Without an unboxing video we'll still review your claim, but our print partner may not be able to verify it.
3. What isn't covered
- Returns or exchanges for wrong size ordered or change of mind, because each item is made to order.
- Variations within normal tolerance: up to 0.5 inch in measurements, and slight colour differences between screen and print.
- Damage after delivery, including from washing or ironing against the care instructions.
- Claims made more than 72 hours after delivery. Contact us anyway; we'll consider them case by case.
This does not affect your rights under the Consumer Protection Act, 2019.
4. Refund timing and method
- Prepaid orders: refunded to the original payment method within 5 to 7 working days of approval. Your bank may take a few more days to show it.
- Cash-on-delivery orders: refunded by UPI or bank transfer within 5 to 7 working days of receiving your details.
- Refunds include any shipping charge you paid for the affected item.
5. Cancellations
Cancel free of charge until your order goes into production, usually within 12 hours of ordering. After printing starts, orders can't be cancelled. We never charge cancellation fees.
6. Contact
Grievance Officer, Kaavo: printnest.official1@gmail.com, +91 98197 76423, A/904, Anandam Building, Bhayandar West, Mira Bhayandar, Maharashtra 401101.